These Terms & Conditions (“Terms”) govern your use of the website and services provided by Promota (“we”, “us”, “our”). By accessing our website or using our services, you agree to these Terms.

1. Our Services

We provide marketing and business support services primarily for trade businesses such as plumbers and electricians. Our services may include, but are not limited to:

Website design, hosting, and maintenance

Review and reputation systems

Messaging and enquiry management systems

Visibility, marketing, and advertising services

Details of services and pricing are provided on our website or agreed in writing.

2. Free Website Offer

We may offer to build a website at no upfront cost.

The website is provided as part of an active monthly plan

Ownership and use of the website remain conditional on maintaining an active subscription

If the subscription is cancelled, we reserve the right to remove or deactivate the website

The free website offer does not include advanced custom development unless agreed separately

3. Monthly Plans & Payments

All prices are shown in GBP (£) unless stated otherwise

Monthly fees are billed in advance

Payments must be made on time to avoid service disruption

Failure to pay may result in suspension or termination of services

4. Minimum Term & Cancellation

Some services require a minimum commitment period, which will be clearly communicated

After the minimum term, you may cancel with written notice

Cancellation will take effect at the end of the current billing period

No refunds are provided for partially used billing periods

5. Website Maintenance & Changes

Basic website maintenance includes small updates such as:

Text edits

Image changes

Contact detail updates

It does not include:

Full redesigns

Copywriting services

Custom features or functionality

Additional work may be quoted separately.

6. Third-Party Services

We may use third-party platforms and tools to deliver our services. While we take reasonable care in selecting providers, we are not responsible for outages, changes, or issues caused by third-party services outside our control.

7. Advertising Services

Where advertising services are provided:

Ad spend is not included unless stated

We do not guarantee specific results, leads, or revenue

Performance depends on many factors outside our control

We will act in good faith to manage campaigns professionally and transparently.

8. No Guaranteed Results

While we aim to improve your online presence and systems, we do not guarantee specific outcomes such as:

Number of enquiries

Rankings

Revenue increases

Business results depend on market conditions, competition, availability, and other external factors.

9. Client Responsibilities

You agree to:

Provide accurate and up-to-date information

Respond reasonably to requests required to deliver services

Use services in a lawful and appropriate manner

We are not responsible for delays caused by missing or incorrect information.

10. Intellectual Property

All content, systems, designs, and materials created by us remain our intellectual property unless otherwise agreed in writing.

You are granted a licence to use materials provided while services remain active.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses

Our total liability is limited to the amount paid for services in the preceding 3 months

Nothing in these Terms limits liability where it would be unlawful to do so.

12. Termination

We reserve the right to suspend or terminate services if:

Payments are overdue

These Terms are breached

Services are misused

Termination does not remove any outstanding payment obligations.

13. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

15. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of its courts.

16. Contact Information

If you have questions about these Terms, please contact us.